Voice America Telecom

AVAYA’S New Partner Advanced Communications System R8 is here!
Well it’s the start of a brand new year and I guess it’s plenty time ready that Avaya changes the number on their ACS phone system from a 7 to an 8!

Everybody loves new numbers don’t they? It surely excites me! (ok ok.. small sarcasim there but that’s ok)

So the big question is “With the Partner ACS R8, are their any improvments over the R7?” The Answer is YES.

Avaya did a brilliant thing when they went from R6 to R7, that being the fact that they changed the base phone system from 3 (phone lines) x 8 (phones) to 5×9. This certainly gave the phone system a little more muscle when compared to a Norstar CICS at 4×16.

This however, has remained the same. The R8 is still 5×9 and in a lot of aspects is very similar in nature to the R7.

Here’s some differences.

Hot Dialing
Basically this is a live dial pad. You will no longer have to pick up the receiver to dial. You can simply make calls by just dialing the numbers on the keypad. No handset, no speakerphone button. It will grab a line and away you go.

Message Alert Notification
Neat little feature. It’s designed so that you can see who ELSE has messages in THIER voicemail boxes. Program a button for the feature and when pressed, the DSS/BLF buttons will display a red light when that associated user has a new voicemail message waiting for them. Press message alert again to exit.

Extension Display Name
This will visually show you the programmed name of a user at any extension.

Network Clock Sync Deactivate
All this really does is allow you to deactivate the sync clock with caller id. If your provider sends your phone calls from a different time zone, the time they send with the call can reset the internal clock on the processor.

SMDI – Station Message Detail Immediate
They have now built the SMDI function directly into the phone system. You no longer need an SMDI Card to use third party API’s such as Telcomps Pickup (screen pops)

Caller ID To Analog Devices
The ACS R8.0 will all caller ID info to be passed to analog devices.

Remote Software Upgrade
Partner PC Admin will support remote software uploads to the ACS 8.0 phone system. A .bin file can be uploaded and remote reboot command will finalize the upgrade.

Posted Messaging
Requires a programmable button with lights. Compatible only on 18D and 34D telephones. This release supports 6 canned Posted Message plus 2 user customizable messages. Simply press the Posted Message button, and follow the prompts in the LCD display. When a Posted Message is activated, it remains active in the users display. When the user is called via the intercom (intercom ring only); the Posted Message will be displayed on their LCD display as well.

Posted Messaging – Inspect
Allows you to remotely inspect the active Posted Message at another extension. Press the Posted Message button, then press INSPECT. You are prompted to press the Auto Intercom button or dial the extension you wish to view. When you do, the active Posted Message is displayed.

Station Distinctive Ringing
Allows personlized ringing on an extension to extension basis

Override Line Ringing
Allows the user to determine which takes precedence – Personalized line ringing or personalized station ringing.

R6 and R7 to R8 Translation Conversion
The PARTNER ACS R8 will automatically convert an ACS R6 or ACS R7 image file to be compatible with the ACS R8 system; drastically reducing administration and programming time on system upgrades and maintenance replacements. Users simply plug in the PCMCIA card that stores the ACS R6 or ACS R7 translation file; the file gets upgraded to an ACS R8 translation; then do a system restore.

Erase R6 RAC Card for use with R8
Requires PC Admin Software

PC Administration
PARTNER ACS PC Administration software allows a user to administer their PARTNER ACS (Release 3.0 and higher) from a simple Windows-based GUI interface. The latest version of this software (Release 8.0.0.2) provides support for all of the enhancements stated in this overview.

Welcome to the new Avaya Partner R8.0 phone system!

Voice America is Proud to announce that we are now certified in TDE, TDA and KX-NCP Business Phone Systems!

Here are some details on what is new:

Panasonics new pure IP PBX delivers an all in one converged IP platform, it is a true converged system for today and the future. The design of the KX-TDE100 and KX-TDE200 is based on the Panasonic KX-TDA100 and KX-TDA200. The KX-TDE cabinet accommodates both KX-TDA power supplies and most KX-TDA circuit cards. However, the KX-TDE is a converged system that offers pure IP connectivity via a network or Ethernet connection that resides on a new main processor card. This allows the KX-TDE to be configured as a pure IP system, as a traditional system or both—allowing the customer to migrate to IP at their own pace. The KX-TDE supports expansion with analogue, Digital & ISDN, Network with other systems, making them ideal for customers planning to expand into a VoIP Solution in the future. Enhance your business with a solution designed to meet your needs, with mobility, network applications and a common infrastructure that can connect to your users, wherever they are Easy-Smooth Migration is the key for customers upgrading to Converged solutions. KX-TDA100/200 systems can easily be upgraded to take advantage of all the new benefits. Manage a single, or multiple systems from any location, and benefits from lower costs, and increased business productivity. All of the Panasonic KX-T7000, 7200, 7300, 7400, 7600, 7700 and  the NEW KX-DT Proprietary telephones will work and are compatible with the KX-TDA 50, KX-TDA100, KX-TDA 200, KX-TDA 600, as well as the KXTDE Series systems, also the NEW KX-NCP 500 & 1000 so if you already own a Panasonic system with one of these phone series it will be inexpensive to migrate to the KX-TDA,KXTDE, or KX-NCP system without changing out all the telephones. You can choose from a variety of Panasonic KX-NT series IP telephones, Panasonic IP Softphones, third party SIP hard/soft phones, as well as earlier Panasonic proprietary IP phones, digital and electronic phones. A new KX-NT300 Series introduces three wired IP telephones with Bluetooth headset compatibility, backlit displays, speakerphone, two Ethernet ports and support for Power over Ethernet (PoE) and the G.722 codec for high sound quality. The most advanced model, KX-NT366 (pictured), has 48 self-labeling CO Line buttons. Two new 2.4GHz multi-cell cordless handsets, KX-TD7694 and KX-TD7684, allow employees to communicate while away from their desk, but within the cell coverage area.

Looking to upgrade your from your current business phone system ? Then give us a call today: Telephone: 845-279-7622 (NY)  or   203-797-9698 (CT)

We service and install business telephone system in Putnam County NY and Westchester County NY. We also offer security cameras (CCTV) solutions.

We are preparing to start sending out a monthly newsletter with great discounts on the equipment and services that we provide. With that in mind, if you want to be included in these exclusives discounts send us an email :

voiceame@aol.com

and let us know that you want to be included.

Voice America and Panasonic are pleased to inform you of significant improvements to the following DECT wireless handsets:

• KX-TD7685
• KX-TD7695
• KX-TD7696

We listened to you and your customers’ feedback regarding the operation of the handset, and we have made the following significant changes:

• No Joystick required for Line Access
• Line button with activity appearance
• Flash button
• Easy access to call log
  And more…

At Panasonic’s expense, we have upgraded all inventory at distributor locations and in our warehouses with the new firmware.

Please visit us at www.voiceamerica.us to see “What’s New”:

• a summary of the changes

• a brief video demonstrating the operation of the new firmware

• List of distributors with their inventory update status

If you have any additional questions, please contact us in New York at 845-279-7622 or Connecticut 203-797-9698